What services does Tiny Planet Counseling offer?

Tiny Planet Counseling offers a wide range of mental health services, including:

• Individual therapy

• Group therapy

• Couples therapy

• Family therapy

• Telehealth (online) services

Who provides services at TPC?

Our team includes Licensed Therapists, Pre-Licensed Therapists, and Master-Level Interns. For more information about our clinicians and their credentials, click here.

Are your services available for children and adolescents?

Yes. Tiny Planet Counseling provides mental health services for children, adolescents, and adults.

What are your areas of specialization?

Our therapists work with a wide range of concerns, including:

• Anxiety disorders

• Depression

• Trauma

• Relationship issues

• ADHD

• Eating disorders

• Play therapy

• And more

We aim to match each client with a therapist whose experience aligns with their needs.

How can I schedule an appointment?

To schedule an appointment, you may:

• Call or text our support line at (678) 982-4483, or

• Email our support team at support@tinyplanetcounseling.com

Our team will help match you with an appropriate therapist and find a time that works for you.

What is the average wait time for a new client?

Wait times vary based on therapist availability and insurance. We strive to schedule new clients as soon as possible and will communicate transparently about availability.

Can I choose my therapist?

Yes. We believe a strong therapeutic fit is important. You are welcome to request a specific therapist or share preferences, and we will do our best to accommodate your request based on availability.

What can I do in the client portal?

The client portal allows you to:

• View upcoming appointments

• Make payments

• Update the credit card on file

• Access previous invoices

• View and sign paperwork

To access the portal, click here.

Click “I’m an existing client” and enter the email address you used when registering. You will receive an instant sign-in link by email.

What if I am unable to connect to my online session?

You will receive multiple emails containing your video session link, including one 15 minutes before your appointment. The virtual office opens 10 minutes prior to your scheduled start time.

Helpful tips:

• Use Google Chrome for best performance

• Sessions can be accessed via computer or phone

• Phone users may need to download an app

• Audio and video permissions must be enabled

If you are unable to connect, please contact your therapist. If you cannot reach them, call or text the support line at (678) 982-4483 or email support@tinyplanetcounseling.com.

What should I do if I am running late?

If you are running late, please text or email your therapist as soon as possible.

• There is a 10-minute grace period

• After 10 minutes, your therapist may choose not to accept the session

• If seen, the session may be shortened

• If canceled due to lateness, the missed visit/late cancellation fee will still apply

What if I need to cancel with more than 24 hours’ notice?

Please text your therapist directly. If you are unable to reach them, call or text the support line at (678) 982-4483 or email support@tinyplanetcounseling.com.

What if I need to cancel with less than 24 hours’ notice?

Please contact your therapist to cancel or reschedule. If you cannot reach them, call or text the support line at (678) 982-4483 or email support@tinyplanetcounseling.com.

Please note:

• The missed visit/late cancellation fee will apply

• In-person sessions may be switched to online to still be seen

• The fee is only waived if you reschedule for the same day

Why do you charge missed visit or late cancellation fees?

Missed visit fees are necessary to support our therapists and ensure access to care for others. No fee is charged with 24+ hours’ notice. Many therapists have full schedules. Insurance does not reimburse for missed sessions. Fees help compensate therapists for reserved time.

How do I pay for sessions?

Session balances are charged to the payment method on file, which may occur anytime after the session.

Additional information:

• FSA and HSA cards are accepted

• If a card is declined, we will contact you

• Payment methods can be updated in the client portal

If you need assistance, call or text (678) 982-4483 or email support@tinyplanetcounseling.com.

What insurance plans do you accept?

We currently accept:

• Aetna

• Anthem

• Blue Cross / Blue Shield

• Cigna

• Evernorth

• Optum

• United Healthcare

Self-pay options are also available.

What should I know about using insurance?

Using insurance requires submitting a diagnosis to your insurance company. Insurance providers may also request medical records without additional authorization.

Important notes:

• Insurance quotes are estimates and not guaranteed

• Fees may change after claims are processed

• You are responsible for any balance, up to the contracted rate

We encourage clients to contact their insurance provider directly regarding mental health outpatient benefits. We will notify you of major insurance changes as soon as we become aware.

Should I contact my therapist or the support team?

You may contact your therapist directly for scheduling-related concerns.

The support team assists with:

• Billing questions

• Insurance issues

• Time-sensitive matters

• Support if you cannot reach your therapist

You may call or text (678) 982-4483 or email support@tinyplanetcounseling.com.

What should I know about contacting my therapist between sessions?

Therapists can assist with scheduling concerns but do not provide mental health support outside of session via phone or email.

If you are in crisis:

• Call 911, or

• Suicide & Crisis Lifeline at 988

• Georgia Crisis and Access Line (GCAL) at 1-800-715-4225

We do not offer crisis services.